Shipping Policy

The Company

Orders placed through this storefront are fulfilled by RedlineLabs Limited (Hong Kong company number 80442501), a verified registered private corporation trading as Redline Labs.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Processing times may vary during periods of high demand, holidays, or special promotions.

Shipping Timeframes

Delivery times vary depending on the destination. Checkout collects an Australian shipping address before PayPal takes payment and does not offer shipping-method selection. Estimated delivery dates, when given by support or a carrier, are for reference only and are not guaranteed.

Shipping Confirmation

Once an order has been processed and dispatched, customers may receive shipping confirmation and tracking information when available through the selected carrier.

Incorrect Shipping Information

Customers are responsible for ensuring that shipping information is accurate and complete at the time of purchase. Redline Labs is not responsible for delays or losses resulting from incorrect address information provided during checkout.

Delivery Delays

Delivery delays may occur due to carrier disruptions, weather conditions, customs processing, peak shipping seasons, or circumstances beyond our control.

Lost or Damaged Packages

If your package arrives damaged or appears lost during transit, please contact us promptly so we can review the situation and assist where possible.

International Shipping

This storefront currently lists Australia-wide dispatch. International shipping, if offered for a specific order, is confirmed by support and may be subject to customs inspections, duties, taxes, and import regulations. Customers are responsible for any applicable fees.

Contact Us

If you have questions regarding your shipment or delivery status, please contact our support team through the Contact page.